Refund & Cancellation Policy

This policy explains when refunds are available for PCM By Kolhe subscriptions, and how to cancel auto-renewal.

1. When a refund is granted

• A technical failure on our end prevented you from accessing subscribed content.
• You were charged more than once for the same subscription period (duplicate payment).
• You were charged after successfully cancelling before the renewal date.

2. Refund request window

Refund requests must be made within 7 days of the payment date, and before you have consumed a significant portion of the subscribed content (see below).

3. Non-refundable situations

• You have watched more than a small portion (e.g. 20%) of the lectures in the subscribed subject(s).
• The subscription auto-renewed and you did not cancel before the renewal date, per section 5 below.
• You simply changed your mind after consuming the content, without a technical fault.

4. How to request a refund

Email support@pcmbykolhe.com or use our Contact page with your registered phone number and payment reference. We aim to respond within 24–48 hours and process approved refunds within 7–10 business days to your original payment method via Razorpay.

5. Cancelling a subscription

To stop auto-renewal, turn it off from your account settings in the App before your next billing date. Cancelling stops future charges; it does not refund the current billing period already paid for. Your access continues until the end of the period you've already paid for.

This page is a starting template. Confirm your actual refund window and non-refundable thresholds, and have this reviewed by a lawyer before publishing.